Technical Training, Program Manager


  • Full Time

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

At Waymo, we are mission-driven and believe deeply in the opportunity of autonomous driving technology to improve mobility and make people's lives better. We are united by purpose and responsibility (for our employees and riders alike). We are looking for kind, committed, employees who have integrity, dream big, work together as one team and create a sense of belonging for one another that is the foundation of our culture. We want each team member to feel welcomed and included in every step of our exciting journey. 

Waymo Training Operations exists to build the necessary human expertise that enable development of critical maps, label perception data, and ensure the safety and efficacy of the Waymo driver by evaluating real-world and simulated events and building test scenarios, all done with extraordinary levels of accuracy. It also exists to ensure our operators meet regulatory compliance and skills proficiency requirements. As a Training Program Manager, you’ll be responsible for continuously driving and improving the efficacy and efficiency of several training programs across multiple service lines by working closely with stakeholders, subject matter experts,  and vendors. You’ll propose and drive program revamps that accelerate leaner ramp up time and help Waymo’s business move forward. 

In this role, you'll:

  • Engage with subject matter experts within Software Quality Operations, Mapping, and Labeling teams to identify required technical skills and capability at all levels
  • Independently conduct training needs analysis and identify training gaps with measurable impact on the business
  • Independently write business requirements documents for training design and development needs and drive alignment with senior stakeholders across multiple subteams
  • Effectively plan, develop short and long-term roadmaps, prioritize projects, and manage timelines and impact on concurrent training programs
  • Regularly balance long term initiatives with short turnaround demands
  • Generate monthly and quarterly reports on training metrics, and present plans to continuously improve training effectiveness, and engagement
  • Review the final products developed by a team of vendor-based instructional designers
  • Identify innovation and process improvement opportunities; document processes to ensure smooth onboarding and operation for Training and Development team members
  • Work well with ambiguity, using strong problem solving, communication, and execution skills

At minimum we'd like you to have:

  • 8+ years in L&D, Technical Training, or other related field with proven experience designing and implementing learning strategies, process optimization initiatives, and technical programs for people at all levels 
  • 5+ years of program management experience with large, complex projects and cross-functional stakeholders
  • 2+ years’ experience using Google Workspace 
  • Self-starter mentality with the ability to work well in ambiguity, problem solve, and independently build processes and structure as needed
  • Experience working with fast-paced emerging technologies
  • Strong stakeholder management skills, balancing the needs of the business and learners
  • Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership
  • A desire to continuously learn and drive business impact

It's preferred if you have:

  • Experience with learning management systems such as Cornerstone
  • Data analysis skills, measuring ROI of Training
  • Understanding of machine-learning and operations management
  • Proficient in automating processes using scripting language (e.g. SQL or Python or other)

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. 

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. 

Salary Range
$145,000$180,000 USD

While at Waymo, you will enjoy benefits that cover…

Health and wellness: Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, a Flexible Spending Account (FSA), a Health Saving Account (HSA), on-site physicians and/or nurses in some locations, and special wellness programs.

Financial wellness: Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, a generous 401(k) plan or regional retirement plans, 1-on-1 financial coaching, a 529 College Savings Plan and lots of other perks and employee discounts. 

Flexibility and time off: Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site, hybrid work model and offer remote working opportunities, paid time off, Waymo recharge days, bereavement, sick, and parental leave.

Supporting families: When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include paid parental leave (birthing parent gets 24 weeks of paid leave, and non-birthing parent gets 18 weeks of paid leave), and 20 subsidized days of backup childcare or adult/elder care. Access to fertility care or adoption support as you grow your family.

Community and personal development: At Waymo, you’ll find a range of opportunities to grow, connect, and give back. We offer education tuition reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks: Access to Google offices, cafes, wellness centers, personal training sessions, massages, haircuts, bike repairs, office transportation, commuter benefits and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. 

* Please note that while our benefits philosophy is the same in every place Waymonauts work, benefits may vary by office/country and are subject to eligibility requirements.

Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic.  Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.