- Full Time
Want to join our exciting journey?
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centers across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in!
What you will do
As a Customer Care Agent your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.
In this role you will communicate with consumers based on their needs primarily via phone, but also via chat, email and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside the Customer Care organization to further improve quality and efficiency in our processes.
Do you fit the profile?
Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.
In this role, you will need excellent oral and written communication skills in English, Swedish And Finnish. Having a valid driver’s license is meritorious. Perhaps you are currently pursuing a university degree in a relevant field to the role.
In this role, you will need to have the ability to work evening hours, weekends and holidays, we are available for our consumers when they need us.
Personality is key!
We believe that you are humble and respectful of others. A curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.
This is primarily a summer internship position, but our ambition is for this to go beyond the summer and for you to work part-time or even full-time after the summer. We are looking for several people to join our great team and journey, so don’t hesitate to apply if you fit the profile! Are you ready for the journey?
How to learn more and apply
If you have questions about the position, please contact hiring manager, Dennis Alknäs at email@example.com If you have any inquiries about the recruitment process, please contact Recruiter William Östling at William.firstname.lastname@example.org.
Please note, due to GDPR applications via email will not be accepted. Please apply as soon as possible but no later than the 19th of March.