Customer Relations Agent (Madrid, ES)


  • Full Time

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.


Who we are
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world class customer care by engaging them with our products, services, and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centers across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless, and respectful experiences. To succeed, we need the right talent, and that’s where you come in!   
Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey!

What you will do
As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company. 
In this role you will communicate with consumers based on their needs via phone, email, and chat to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose, and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes.  
Experience is important, but personality is key! 
You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business, and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus. 
You and your skills
Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you. 

  • At least one year experience at a contact center or a call center  
  • Spanish native or fluent in Spanish is required plus English, both oral and written
  • Any other Southern European language like Italian, French, or Portuguese is a bonus  
  • Energetic with a flexible approach  
  • Ability to communicate to stakeholders at various levels of the organization

Diversify our future
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.   
How to learn more and apply
For questions about the position please contact Natalia Rodríguez-Bermejo or Roberto Jurado at or  For questions regarding the recruitment process please contact responsible recruiter Alice Elisson at  Please register your application IN ENGLISH as soon as possible, at the latest March 12th 2023. We look forward to hear from you!
Please note that due to GDPR, applications via email will not be accepted. 
Are you ready for the journey? 
Madrid, Spain


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.