Consumer Enhancement Manager (Maidenhead, GB)


  • Full Time

It's not about technology. It's about life.

At Volvo Cars, we’re on a mission to make people’s lives less complicated. We never start with technology and try to squeeze people in around it – we always design our cars around people, and we innovate to provide safe, sustainable and convenient mobility. Want to join us?


What’s in it for you?

People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.


What you’ll do:  
You will support the Consumer Insights Lead to translate Volvo’s CX strategy and consumer offer, into a target experience across touchpoints and propositions. You will need to identify, define, and deliver consumer experience maps and opportunities to new propositions, services and experience areas that deliver value to consumers. This role requires a high level of collaboration with all relevant teams and stakeholders to ensure the delivery of omnichannel initiatives are data informed and aligned to our CX strategy. This position will also be required to maintain CX representation within cross-functional teams to agree direction, and manage the handover of requirements into business ownership, tracking and reporting on delivery.


Do you fit the profile? 
Significant experience in a customer services, brand, or digital experience role is essential for this role as well as proven workshop preparation, facilitation and write-up skills. Strong presentation design and presenting ability, suitable for recipients at all levels is also required. You should have experience and a passion for delivering customer experience change using Design Thinking, Sprint, and Journey mapping techniques with practical experience in applying agile methods as well as a high level of commercial and Brand awareness.

To be successful in this role excellent influencing and negotiation skills are required to confidently challenge at all levels to encourage insight-driven and consumer-led decision-making. The ability to work within a cross-functional team environment is key and applicants should be passionate about consumer trends, and ensuring services and experiences we design are innovative, commercially solid, and ready to build within the real world we operate within.


Benefits & Life at Volvo Car UK:
•    £50,000 – £55,000 per annum DOE. Competitive salaries that are reviewed and benchmarked annually
•    Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
•    Hybrid working in our agile, state of the art offices or from home when convenient for you and your family 
•    Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
•    28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days 
•    15 days’ work from anywhere in the world policy
•    24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
•    Matched pension contribution up to 5%
•    Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality 
•    2 paid volunteering / charity days per year
•    Access to our preferential employee lease car scheme for you and your family 
•    Subsidised onsite restaurant plus free refreshments and snacks 
•    Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
•    A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
•    Discounted shopping site with 100s of brands and online retailers


Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.  


How to learn more and apply: 
We do not accept email applications due to GDPR so we welcome your application via the link provided in this job advertisement by March 17th 2023. For information about the recruitment process, please contact Simona Popencu-Senior Recruiter,  



Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.