IT Specialist (f/m/d) Windows & Linux

Torc Robotics

  • Full Time

About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Serves to support TORC’s workforce with their rapidly growing IT challenges and requests.

Responsible for IT tasks related to Windows 10/11 and Ubuntu 20.04 and higher, hardware evaluation and life cycle management, needs, troubleshooting, and ticket escalation.

Duties include end-user support, issue escalation and routing, and physical equipment tasks. The Operations IT team members have a foundational knowledge especially in Windows 10/11 and Linux Ubuntu 20.04 and higher, User Management, Active Directory, Azure, Azure AD and Cyber- and System Security.

IT Support

  • Deploying, reimaging, upgrading and troubleshooting end-user equipment based on Windows 10/11 and Linux Ubuntu
  • Installing windows software and Linux packages
  • Kernel updates
  • Evaluating and specifying user and server hardware, based on user requests
  • Providing support for general needs such as cable/adapter procurement.
  • End-user work area setup and upgrading.
  • Assist our Engineering team with racking server gear.
  • Cloud integration (AWS/Azure)
  • Work together with international IT Team 

Helpdesk – Communication, Response and Escalation

  • Responsible for incoming requests through multiple input channels.
  • Troubleshooting and/or escalation when needed
  • Training end-users on systems use and operations from our wide range of technologies and solutions.
  • Working with end-users to determine and translate needs into actionable items.
  • Using and contributing to our internal knowledgebase, providing both internal as well as user-facing documentation as appropriate.
  • Using remote support tools to empower an extremely mobile workforce.
  • Participating in an on-call/after-hours rotation.
  • Assisting with inventory maintenance and records of all hardware and software.

Education, Licensing, and Certifications Required

  • Associates degree in Computer Science, Information Technology, related field of study, or equivalent training and experience in an IT support environment.
  • Relevant certifications are a plus ITIL, Security+ or similar.

Experience, Knowledge, Skills, and Abilities

  • 2+ years of experience in helpdesk position assisting end-users with IT troubleshooting and problem solving in a team setting.
  • Both Microsoft Windows and Linux (Ubuntu) experience strongly preferred.
  • General understanding of Active Directory, Azure Active Directory, Office 365.
  • Proven experience in troubleshooting.
  • Exposure to compliance, cyber- and system security standards, ISO 27001, cc..

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At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. We’re always looking for those that are hungry, humble, and people smart and your unique experience may be a great fit for this role or others.