POSITION: Regional Operation Manager (m/f/d)

PARIS

CDI – Temps plein

THE ROLE AND YOUR IMPACT AT TIER

• Operations management: Recruit, train, and manage the team of Operations Managers in your region. This includes the people and performance management.
• KPI tracking: Define and follow-up with Operations Managers’s KPIs. Help the team to define the priorities, with a focus on the highest-impact levers, develop plans to achieve regional targets, and track progress towards the goals that have been set for your region
• Analytical support: Provide analytical support to Operations Managers, including the use of Looker, Excel, and other analytical tools. Derive insights and action plans from detailed ops metrics analysis
• Product & process compliance: Ensure that new product features and all related operations are rolled out smoothly in local markets and that local ops teams comply with TIER processes and standards (e.g HR, Legal, Safety)
• Communication & best-practice sharing: Identify and foster best practices across his region and between local markets. Identify, prioritize and escalate product features requirements for continuous improvement.
• Ops improvement initiatives: Cross-functional Project management : operations improvement initiatives & innovation fostering through facilitating experiments in local markets
• Region development & planning : Support the Head of Operations in forecasting, budgeting activities & tender related activities to ensure sustainable growth
• Revenues & cost tracking : closely work with controlling department to rein tight cost discipline within your scope of operations, and ensure variance to budget is understood and acted upon

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Master’s Degree in Engineering or Business or equivalent 
• 5-8 years’ experience in operations management, banking, consulting, manufacturing, engineering, or in a startup/entrepreneurial role
• Prior experience in the mobility, transport, or logistics industry is preferred
• Excellent communication skills in English and French (oral and written)
• Analytical & data-driven; knowledge of data tools & visualisers (e.g. Excel/Google Sheets, Looker, Tableau, Kepler, SQL) 
• Strong people management and performance management skills
• Previous project management experience is a plus
• Organized and structured mentality; comfortable working in a fast-paced and challenging environment

THIS MAY INSPIRE YOU

• Join us at the forefront of one of the most exciting and rapidly moving industries 
• We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
• Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
• For Head Office roles – We support your growth with an annual development budget
• Surf your city with free rides on our e-scooters and e-mopeds
• Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
• Expect company onboarding and team events with international colleagues from all over the world
• Benefit from flexible hours and our remote work options
• Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace 
• Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)

*Depending on the role and location your benefits may differ.