Regional Operations Manager (m/f/d) Ile de France

TIER Mobility


TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin. 
TIER is headquartered in Berlin and currently operates in 190+ cities across 20 countries in Europe and the Middle East. With a focus on providing the safest, most equitable and most sustainable mobility solution, TIER has been climate neutral since 2020.


POSITION: Regional Operation Manager (m/f/d)


CDI – Temps plein


  • Operations management: Recruit, train, and manage the team of Operations Managers in your region. This includes the people and performance management.
  • KPI tracking: Define and follow-up with Operations Managers’s KPIs. Help the team to define the priorities, with a focus on the highest-impact levers, develop plans to achieve regional targets, and track progress towards the goals that have been set for your region
  • Analytical support: Provide analytical support to Operations Managers, including the use of Looker, Excel, and other analytical tools. Derive insights and action plans from detailed ops metrics analysis
  • Product & process compliance: Ensure that new product features and all related operations are rolled out smoothly in local markets and that local ops teams comply with TIER processes and standards (e.g HR, Legal, Safety)
  • Communication & best-practice sharing: Identify and foster best practices across his region and between local markets. Identify, prioritize and escalate product features requirements for continuous improvement.
  • Ops improvement initiatives: Cross-functional Project management : operations improvement initiatives & innovation fostering through facilitating experiments in local markets
  • Region development & planning : Support the Head of Operations in forecasting, budgeting activities & tender related activities to ensure sustainable growth
  • Revenues & cost tracking : closely work with controlling department to rein tight cost discipline within your scope of operations, and ensure variance to budget is understood and acted upon


  • Master’s Degree in Engineering or Business or equivalent 
  • 5-8 years’ experience in operations management, banking, consulting, manufacturing, engineering, or in a startup/entrepreneurial role
  • Prior experience in the mobility, transport, or logistics industry is preferred
  • Excellent communication skills in English and French (oral and written)
  • Analytical & data-driven; knowledge of data tools & visualisers (e.g. Excel/Google Sheets, Looker, Tableau, Kepler, SQL) 
  • Strong people management and performance management skills
  • Previous project management experience is a plus
  • Organized and structured mentality; comfortable working in a fast-paced and challenging environment


  • Join us at the forefront of one of the most exciting and rapidly moving industries 
  • We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
  • Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
  • For Head Office roles – We support your growth with an annual development budget
  • Surf your city with free rides on our e-scooters and e-mopeds
  • Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
  • Expect company onboarding and team events with international colleagues from all over the world
  • Benefit from flexible hours and our remote work options
  • Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace 
  • Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)


*Depending on the role and location your benefits may differ.

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin colour, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!