The individual will be responsible for managing work-related injuries and illnesses including workers’ compensation claims, cases related to contracted workers through temp agencies, and Owner Controlled Insurance Program (OCIP) for a particular assigned business segment with a strong emphasis placed on employee communication. The Workplace Health Specialist will support day-to-day operations and investigation with managing a number of processes: retrieving incident reports, reviewing ergonomic evaluations and Physical Demand Descriptions (PDD), OSHA recordkeeping, assisting with medical treatment authorization, facilitating a quick return-to-work plan, incident investigation and analysis, data collection/entry, etc. The Workplace Health Specialist will play a key role in case management operations and managing, tracking and organizing documents from Medical providers, claims adjusters, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents. A successful candidate for this role has worked in the insurance, human resources, safety, and risk management field with extensive experience in employee relations and communication.
The candidate must work well on both self-initiated projects and those driven by priorities outlined by management. The ideal candidate takes pride in his/her analytical abilities, organizational skills and attention to detail and appreciates an environment where superior work is encouraged, recognized, and rewarded.
Background in customer service including conflict resolution
Bachelor’s degree from an accredited college, preferably in Risk Management and Insurance (degree waived with industry claims certification or extensive experience in WC claims area, ARM or CPCU accreditation)
Microsoft Office skills, including proficiency in Word, Excel, and PowerPoint
Able to influence and communicate effectively with Supervisors and Associates
Ability to work effectively and efficiently under pressure while managing competing demands and tight deadlines
Well organized with meticulous attention to detail
Excellent written and verbal communication skills
Quick, accurate data entry, and strong time management skills
Results-driven with a strong sense of urgency and able to drive results
Service oriented, treats colleagues as clients
Comfortable in an entrepreneurial environment where demands and priorities change rapidly
Enjoys working in a fast-paced, high growth environment