Responsibilities

As a Virtual Tesla Advisor it is your responsibility to offer seamless customer service throughout the entire customer journey across all our digital distribution channels. You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.

You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.

Requirements

• Experience in providing excellent customer service in a fast-paced environment.
• Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Resilience, adaptability and a constant desire to develop
• Capable of working autonomously as well as in a team.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Confident in learning and adapting to multiple technologies.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Good knowledge of MS Office