Virtual Service Specialist

Tesla

Responsibilities

Tesla Motors is looking for an experienced Virtual Service Specialist to work on one of the most progressive vehicle brands in the world.

This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Requirements

  • Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
  • Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems