Tesla Support Advisor – Dutch & English speaking

Tesla

Responsibilities

Our Tesla Support Advisors aren’t just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility. 

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

Requirements

  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts.
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video.
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly.
  • A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team.
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once.
  • Keen to work with an astute attention to detail.
  • In possession of a valid driver’s license and an acceptable and safe driving record.
  • Fluent in English and Dutch languages.