Responsibilities

A Tesla Advisor Supervisor will
lead a team of Advisors and support the Manager toward department goals and
process development to ensure the beginning of the sales funnel is an efficient
and effect group, thus, providing the world-class customer experience Tesla has
become known for. With emphasis on customer experience, the Tesla Advisor
Supervisor will be a reliable point of contact for team member and customer
feedback, metric enhancement, day-to-day operations management, performance/sales
coaching and organizational communications. Managing relationships with driven
and dedicated advisors and cross-departmental management teams will be critical
to the success of this leader. Thorough knowledge of our products and sales
processes will be imperative for continued success. Ideal candidates will
possess sound judgment, extensive sales background, creative problem-solving
abilities, a positive demeanor, and a strong connection with Tesla’s mission.  

Requirements

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Bachelor’s degree or strong experience in a
formal leadership/development role.

–       
Track record of exceptional performance in
previous roles.

–       
3+ years of phone sales, customer service or
experience in managing an inbound/outbound contact center environment

–       
Unwavering “Team-first” approach to complex
problem-solving.

–       
Detail-oriented, resourceful, and able
to manage shifting priorities

–       
Outstanding interpersonal and communication skills.

–       
Acute awareness & ability to manage deadlines
and people.

–       
Highly organized, process-oriented and ability
to multitask.

–       
Highly proficient with desktop applications
such as Salesforce.com, MS Office, and Internet browsers including an ability
to learn new software.

–       
Professional, customer focused approach to
completing assignments and representing Tesla.

–       
Positive and energetic presentation skills.