Technical Support Manager – Industrial Storage EMEA



Tesla is looking for an experienced Manager to lead the Technical
Support, Industrial Storage team. The Technical Support Manager will reinforce
the existing Tesla Energy Service leadership team and will ensure Tesla
continues to provide best-in-class technical support to our battery energy
storage customers.

In this role, you will work directly with the Field Service
Managers, Service Engineers and the Deployment teams. You will onboard, train
and lead a team of Technical Support Engineers. It is the team’s mission to
remotely troubleshoot underperformance in the fleet and provide high-quality
technical support answers to customer inquiries for Tesla Industrial Storage
systems, enabling us to have the best uptime on the market.

As the Technical Support Manager, you will be expected to
lead by example and provide commercial and engineering support to your team as


  • Previous
    leadership experience is required for this role
  • Ability
    to create and maintain a positive work culture environment and experience with
    coaching a team of engineers is essential
  • B.S or
    M.S in Engineering or equivalent experience in a technical role. Experience in
    the Renewable Energy sector is a plus
  • Previous
    experience interacting with customers is a nice-to-have
  • Ability
    to deal with ambiguity, define and drive strategy with a great attention to
  • Demonstrated
    success in complex problem solving
  • Strong
    customer relationships and communication skills
  • Work
    effectively and positively with other teams and partners to solve challenges.
  • Strong
    analytical and quantitative skills with ability to use data and metrics to make
  • Ability
    to build strong relationship with a wide range of stakeholders.
  • Excellent
    written and communication skills and oral fluency in English
  • A strong
    sense of urgency and drive to get things done