Responsibilities

The role of the Inside Advisor team is to educate, inspire and
skillfully guide Tesla’s potential customers through the vehicle and energy
configuration and sales process. The Inside team focuses on financing options,
trade-ins, DMV requirements, unique state requirements, delivery scheduling,
service, and providing a world class experience. The Inside Advisor Supervisor
is responsible for their team executing these activities at the highest
possible level, while innovating and improving processes to make them more
efficient and streamlined for both our advisors and customers. It is our
mission to accelerate the world’s transition to sustainable energy.

Requirements

·        
3+ years of phone sales, customer
service or experience in managing an inbound/outbound contact center
environment

·        
Excellent communication and
relationship management skills, both oral and written

·        
Experience in managing in a contact
center environment

·        
Great organizational skills with an eye
for detail and the ability to make decisions that are in line with Tesla
standards 

·        
Strong relationship management skills
and the capability to explain complex technical concepts

·        
Proficient with standard corporate
productivity tools (email, voicemail, MS Office, SharePoint, internet
navigation, CRM applications)

·        
Legal right to work in the United
States

·        
Ability to obtain DMV Salesperson’s
License. Tesla will provide guidance and monetary assistance in obtaining
licenses. Licensing process must be initiated by the third week of employment.
Failure to obtain a license by the second month of employment will result in
termination

·        
Requirement to follow Tesla’s information
security policy