Sr. Program Manager, Automation

Tesla

Tesla’s Energy Operations Service team operates & maintains deployed assets including North American residential & commercial solar, global behind-the-meter & front-of-meter storage, and global electric vehicle charging infrastructure. The Senior Program Manager, Automation role will be expected to represent Operations with Software teams to analyze business processes, identify structural process improvements, define Software requirements, demonstrate system features with diverse users, and partner with Software Product Managers to standardize and automate business workflows.  

The Energy Service Transformation & Analytics team is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to partner closely with the business to analyze technical data, provide recommendations, and lead cross-functional decision-making and implementation of the recommendations. 

Responsibilities 

  • Analyze end to end service processes to identify gaps and redundancies 

  • Drive problem solving and continuous improvement initiatives with cross functional teams to improve end to end service processes  

  • Coordinate with partner Software and Operations teams to optimize the journey with a mix of automation and human touch 

  • Effectively communicate process and application changes to all stakeholders across multiple organizations/teams 

  • Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and regular KPI reviews 

Requirements 

  • Bachelor’s Degree in Business, Engineering, and/or other quantitative and technical fields 

  • Evidence of exceptional ability, especially within an ambiguous environment 

  • Experience in technical project management for software migration and systems development 

  • 5-10 years of experience in program manager or other structured business environments 

  • Demonstrated success driving tangible impact and influencing within a broader organization 

  • Ability to quickly grasp technical concepts at a detailed level, and synthesize implications  

  • Strong written and verbal communication skills, particularly with senior business leaders 

  • Experience with JIRA, Confluence, and other project management tools. 

  • Excellent analytical skills (e.g., Microsoft Office applications, SQL, Tableau, etc.) 

  • Highly collaborative, team oriented, and comfortable leading cross-functional projects, especially those consisting of both technical and non-technical stakeholders