Software Support Engineer, Cell Software

Tesla

  • Full Time

Responsibilities

Tesla is
re-thinking how batteries are made from the ground up. We’re designing new
factories, new equipment, new processes and new software to rapidly scale
battery manufacturing, globally. The primary bottleneck to Tesla’s future
expansion (and the transition to sustainable transport and energy storage) is
our ability to produce and procure batteries – that’s why we’re innovating
in-house, with our collection of world-class engineers, to redefine the
industry. Software, data and automation all play a huge part in this strategy.

 

We’ve
built software from scratch with a nimble and high performing team to meet the
specific needs of Tesla’s rapid battery manufacturing scale up. This software
tracks every component of the cell manufacturing process and acts as the brain
of the entire cell factory.

 

In tandem
we’re building a world-class support engineering team that lives in the cell
organization and directly supports the cell software stack. You will join an
expert team tasked with maintaining the health of our software systems. We’re
looking someone to maintain close relationships with end users, and who can
dive in and own technical problems. The ideal candidate thrives in a fast-paced
environment and can handle multiple issues and escalations at once, triaging
and prioritizing them according to an understanding of the cell process and
business operations. This is not your standard software support role. You will
be embedded with the dev team and actively pushing that team to improve the
software product. The improvements you push for will have a direct impact on
the efficiency of our cell factories. Our team runs 24×7 to match the
manufacturing facilities that we support, and you will be needed on an on-call
rotation with potential for rotating schedule.

Requirements

  • Bachelor’s
    degree or higher in an engineering field or equivalent experience and evidence
    of exceptional ability
  • Open
    to working shifts as needed (4 day, 10 hours) including night shift rotation
  • +1
    year of working knowledge of SQL, Splunk or other data analysis/query platform
  • Exposure
    to Python, Go or other software development language. Comfortable looking
    through code to understand what it does – no previous development experience
    required
  • Demonstrated
    familiarity with developer tools like git, Splunk, and Jira
  • Must
    be able to understand integrated systems and their dependencies
  • Strong
    organizational skills along with demonstrated ability to manage multiple tasks
    simultaneously
  • Excellent
    interpersonal skills, energetic and a self-starter
  • Demonstrated
    ability to meet deadlines and commitments
  • Smart
    but humble with a bias for action