Responsibilities

At
Tesla, our Service Operations Leads are responsible for multiple critical
projects across the general service operations, process optimization and
analytics, ultimately creating a seamless experience for service customers.
This role is integral to the efficient running of our service department and
will directly support our mission to accelerate the world’s transition to
sustainable energy.

As
a Service Operations Lead, you will provide in-depth, timely and collaborative input,
supporting both the Country lead and the local service operations in strategic
decision making. You will drive continuous improvements within service, as well
as ensuring best practice across market processes and procedures.

To
succeed at Tesla, you must be energetic, highly organized, and smart working.
You should have a passion for the brand, a collaborative attitude and the
ability to create exceptional experiences for both internal/external
stakeholders and customers.

Requirements

• An agile, analytical and creative mindset, problem solving attitude and understanding
  of continuous improvement processes
• Exceptional ability to demonstrate root cause analysis of problems and a
  solution orientated approach to these
• Strong project management skills
• Digitally savvy – ability to adopt and adapt quickly to new technology
  and systems
• Excellent communication skills and ability to establish and maintain
  strong working relationships with both internal and external stakeholders
• Thrive in a fast-paced, ever-changing environment with multiple
  workstreams, while maintaining attention to detail
• Able to communicate, read, and write effectively in the German and English
  language
• Valid driving license