Responsibilities

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. 

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. 

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Requirements

• Be a leader and a team-player. 
• Take ownership, and create a culture of trust and accountability. 
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. 
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful. 
• You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about every role and process in your Service Center. Our Service Managers lead by example, and have a deep understanding of everything moving on the shop floor. 
• Be self-aware, flexible and open-minded. 
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset. 
• Be an advocate for your team and your customers. Your success depends on theirs. 
• Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre.