Service Manager

Tesla

Responsibilities

At Tesla, our Service Managers are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

 

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

 

Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Requirements

·       Educational experience: Bachelor’s degree or equivalent professional experience. 

·       Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.  

·       Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities. 

·       Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques. 

 

Employee Benefits

 

·       Full benefits from day 1 for you and your eligible dependents

·       Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage)

·       2 medical plans with $0 paycheck contribution

·       Vision & dental plans (including orthodontic coverage)

·       Healthcare and Dependent Care Flexible Spending Accounts

·       Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

·       Company paid Life, AD&D, short-term and long-term disability

·       401(k) match, Employee Stock Purchase Plans, and other financial benefits

·       Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

·       Back-up childcare and employee discounts

·       Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

·       Voluntary Identity Theft and Legal Services plans

·       Adoption and surrogacy benefits