Responsibilities

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Requirements

• Experience of working within the automotive industry is preferable, but not a must.
• Proven background as an exceptional people leader.
• Performs well in an agile, fast-paced environment where things can change very quickly.
• Proven experience of working within a business at both strategic and operational levels.
• An understanding of local legal employment rights and processes is desirable.
• Ability to adapt to constantly changing/fluctuating targets and business needs.
• Proven ability to build strong relationships with other business areas, stakeholder management.
• Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
• Perform, think, and lead well under pressure.
• A calm considered approach with exceptional communication skills.
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
• Good knowledge of MS Office.
• Able to communicate, read, and write effectively in the English language, and other local languages if required.
• Must have and continue to maintain a valid driving license and safe driving record

You will:

• Be a leader and a team-player.
• Take ownership and create a culture of trust and accountability.
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan to give your team the tools they need to be successful.
• You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about every role and process in your Service Centre. Our Service Managers lead by example and have a deep understanding of everything moving on the shop floor.
• Be self-aware, flexible, and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your team and your customers. Your success depends on theirs.
• Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools, and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean, and fun work environment.

Join the mission. Apply today.

All applications must be submitted electronically, and contain an English CV.