Service Manager – Reading, Berkshire

Tesla

Responsibilities

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Requirements

  • Experience of working within the automotive industry is preferable, but not a must.
  • Proven background as an exceptional people leader.
  • Performs well in an agile, fast-paced environment where things can change very quickly.
  • Proven experience of working within a business at both strategic and operational levels.
  • An understanding of local legal employment rights and processes is desirable.
  • Ability to adapt to constantly changing/fluctuating targets and business needs.
  • Proven ability to build strong relationships with other business areas, stakeholder management.
  • Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
  • Perform, think, and lead well under pressure.
  • A calm considered approach with exceptional communication skills.
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
  • Good knowledge of MS Office.
  • Able to communicate, read, and write effectively in the English language, and other local languages if required.
  • Must have and continue to maintain a valid driving license and safe driving record

You will:

  • Be a leader and a team-player.
  • Take ownership and create a culture of trust and accountability.
  • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
  • Be strategic and proactive. You must think and plan to give your team the tools they need to be successful.
  • You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about every role and process in your Service Centre. Our Service Managers lead by example and have a deep understanding of everything moving on the shop floor.
  • Be self-aware, flexible, and open-minded.
  • Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
  • Be an advocate for your team and your customers. Your success depends on theirs.
  • Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre

We offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
  • The chance to work with innovative technology, advanced tools, and software.
  • Ongoing training and development to help you grow your skills and career.
  • A competitive compensation and benefits package.
  • A safe, clean, and fun work environment.

Join the mission. Apply today.

All applications must be submitted electronically, and contain an English CV.