At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
Be a leader and a team-player.
Take ownership, and create a culture of trust and accountability.
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
You have a strong technical aptitude, and a great interest to acquire in- depth
knowledge about every role and process in your Service Center. Our Service
Managers lead by example, and have a deep understanding of everything moving on the shop floor.
Be self-aware, flexible and open-minded.
Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
Be an advocate for your team and your customers. Your success depends on theirs.
Ensure a safe working environment for both employees and customers, taking
responsibility for EHS and safety training within the Service Centre