Service Engineer, Energy, EMEA



  • The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries. We use data collected from our highly connected systems to find problems before the customer does, and to systematically eliminate the causes of downtime.
    The product engineer will lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems. You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction. Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring. Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility-scale customers in grid connected and microgrid applications.
    To be successful in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely. You should be comfortable developing your own code, manipulating SQL data, and working in the lab. If you are a “maker” that loves to solve problems, this is the role for you.
    Work travel is expected to be around 15% for this role. This would include traveling to customer sites as well as our manufacturing and engineering facilities in the US.


  • BS in electrical engineering, computer engineering, or mechanical engineering with 5 years of experience, or MS with 3 years of experience, or equivalent practical experience in development, reliability engineering, failure analysis, systems test engineering, product quality, or service engineering
    Experience using Python or equivalent for data analysis on very large databases
    Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
    Prior experience troubleshooting electrical, system, firmware, or process failure modes
    Proven cross-functional leadership and collaborative skills
    Excellent oral and written communication skills
    An ability to prioritize and execute many tasks in parallel.
    An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.
    Experience with battery systems and power systems
    Knowledge of CAN Bus communication
    Experience with managing or maintaining equipment running Linux based applications