Service – Customer Support Specialist, Gangseo, Seoul, Korea

Tesla

Responsibilities

  • This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to address customer concerns carefully and effectively. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.

Requirements

  • Automotive service experience or background in Technical Support or call center environment preferred
  • Excellent written and oral communications skills
  • Flexible schedule: team runs 24/7/365 to accommodate our customer’s needs
  • Customer Management Systems-Outlook, and MS Office Suite
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Willingness to assist and mentor others on the team
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Most importantly, have an ability to put out customer’s needs first and do everything necessary to accommodate their concerns and requests with the highest level of service, courtesy and respect