Service Advisor – Wilmington, DE


Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of an excellent service team supporting the latest EV technology, we are interested in hearing from you.
Answer Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide a summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Perform other related duties as assigned
Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve a common goal
Dealer Management System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology, preferred
Retail automotive service experience, preferred
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have two years of driving experience
Must be at least 18 years of age
Employee Benefits
– As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
– Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
– 3 medical plan choices with $0 paycheck contribution
– Vision & dental plans (including orthodontic coverage)
– Company paid Life, AD&D, short-term and long-term disability
– 401(k), Employee Stock Purchase Plans, and other financial benefits
– Employee Assistance Program, Paid Time Off, and Paid Holidays
– Back-up childcare and employee discounts
Tesla participates in the E-Verify Program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.