Service Advisor – Sacramento, CA

Tesla

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

· Return missed phone calls, email in no less than 5 minutes

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

· Accurately record issues and data into Dealer Management System. Attention to detail critical

· Conduct Transactions w/ system; walk customer through correction and provide summary

· Communicate estimated completion time, regular updates and follow through on each customer vehicle

· Coordinate the detail of every vehicle prior to delivery

· Coordinate the delivery time or pick up with each customer

· Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

· Understanding of basic automotive techniques related to repair and servicing of automobiles

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

· Perform detailed daily record keeping and reporting

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work in a team-based environment and achieve common goal

· High School diploma or equivalent

· Dealer Management System(s), Outlook, and MS Office

· Associate Degree or certificate in Automotive Technology, preferred

· Retail automotive service experience, preferred

· Must have and maintain a valid driver’s license and an acceptable and safe driving record

· Must have two years of driving experience

Employee Benefits

· Full benefits from day 1 for you and your eligible dependents

· Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage)

· 2 medical plan choices with $0 paycheck contribution

· Vision & dental plans (including orthodontic coverage)

· Healthcare and Dependent Care Flexible Spending Accounts

· Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

· Company paid Life, AD&D, short-term and long-term disability

· 401(k) match, Employee Stock Purchase Plans, and other financial benefits

· Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

· Back-up childcare and employee discounts

· Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

· Voluntary Identity Theft and Legal Services plans

· Adoption and surrogacy benefits