Service Advisor – Pensacola

Tesla

  • Full Time

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

  • · Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • · Return missed phone calls, email in no less than 5 minutes
  • · Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • · Accurately record issues and data into Dealer Management System. Attention to detail critical
  • · Conduct Transactions w/ system; walk customer through correction and provide summary
  • · Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • · Coordinate the detail of every vehicle prior to delivery
  • · Coordinate the delivery time or pick up with each customer
  • · Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

  • · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • · Understanding of basic automotive techniques related to repair and servicing of automobiles
  • · Ability to follow oral and written instructions with attention to detail
  • · Willingness to learn new and innovative automotive technologies
  • · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • · Perform detailed daily record keeping and reporting
  • · Effectively handle multiple priorities, organize workload, and meet deadlines
  • · Work in a team-based environment and achieve common goal
  • · High School diploma or equivalent
  • · Dealer Management System(s), Outlook, and MS Office
  • · Associate Degree or certificate in Automotive Technology, preferred
  • · Retail automotive service experience, preferred
  • · Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • · Must have two years of driving experience

Employee Benefits

  • · Full benefits from day 1 for you and your eligible dependents
  • · Aetna PPO and HSA plans (including infertility and transgender coverage)
  • · 2 medical plan choices with $0 paycheck contribution
  • · Vision & dental plans (including orthodontic coverage)
  • · Healthcare and Dependent Care Flexible Spending Accounts
  • · Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • · Company paid Life, AD&D, short-term and long-term disability
  • · 401(k) match, Employee Stock Purchase Plans, and other financial benefits
  • · Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • · Back-up childcare and employee discounts
  • · Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
  • · Voluntary Identity Theft and Legal Services plans
  • · Adoption and surrogacy benefits