Service Advisor

Tesla

  • Full Time

Responsibilities

What to Expect

 

Tesla Motors is looking for an experienced
Service Advisor to work on one of the most progressive vehicle brands in the
world. This position requires a high-level customer and employee interaction,
so the ideal candidate will not only possess the technical acumen, but also the
ability to provide a strong level of customer service. If you are interested in
becoming a part of a world-class service team supporting the latest EV
technology, we are interested in hearing from you.

What You’ll Do

· Answer Phone Calls, Emails and Drive In’s to
address any customer concern with the highest level of response and attention

· Return missed phone calls, email in no less
than 5 minutes

· Determine if technical solution can be
resolved over the phone; escalate immediately to Shop Foreman / Service Manager
to provide immediate attention

· Accurately record issues and data into
Dealer Management System. Attention to detail critical

· Conduct Transactions w/ system; walk
customer through correction and provide summary

· Communicate estimated completion time,
regular updates and follow through on each customer vehicle

· Coordinate the detail of every vehicle prior
to delivery

· Coordinate the delivery time or pick up with
each customer

· Follow up with Customer on services
provided; ensure they are satisfied with the work performed

What You’ll Bring

· Knowledge of methods, techniques, parts,
tools and materials used in the maintenance and repair of vehicles

· Experience in operational use and
maintenance of a wide variety of hand power tools, shop tools, and automotive
and electrical test equipment

· Understanding of basic automotive techniques
related to repair and servicing of automobiles

· Ability to follow oral and written
instructions with attention to detail

· Willingness to learn new and innovative
automotive technologies

· Ability to establish and maintain
cooperative working relationships with those contacted in the course of work to
include the public

· Perform detailed daily record keeping and
reporting

· Effectively handle multiple priorities,
organize workload, and meet deadlines

· Work in a team-based environment and achieve
common goal

· High School diploma or equivalent

· Dealer Management System(s), Outlook, and MS
Office

· Associate Degree or certificate in
Automotive Technology, preferred

· Retail automotive service experience,
preferred

· Must have and maintain a valid driver’s
license and an acceptable and safe driving record

· Must have two years of driving experience

Tesla is an Equal Opportunity / Affirmative
Action employer committed to diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, age, national origin, disability, protected
veteran status, gender identity or any other factor protected by applicable
federal, state or local laws.

Tesla is also committed to working with and
providing reasonable accommodations to individuals with disabilities. Please
let your recruiter know if you need an accommodation at any point during the
interview process.

For quick access to screen reading technology
compatible with this site click here to download a free
compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for
additional information or to request accommodations.

Privacy is a top priority for Tesla. We build
it into our products and view it as an essential part of our business. To
understand more about the data we collect and process as part of your application,
please view our Tesla Talent Privacy Notice.

 

Requirements