Service Advisor – Miami Gardens, FL


The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. 
·         Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
·         Return missed phone calls, email in no less than 5 minutes
·         Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
·         Accurately record issues and data into Dealer Management System. Attention to detail critical
·         Conduct Transactions w/ system; walk customer through correction and provide summary
·         Communicate estimated completion time, regular updates and follow through on each customer vehicle
·         Coordinate the detail of every vehicle prior to delivery
·         Coordinate the delivery time or pick up with each customer
·         Follow up with Customer on services provided; ensure they are satisfied with the work performed
·         Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
·         Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
·         Understanding of basic automotive techniques related to repair and servicing of automobiles
·         Ability to follow oral and written instructions with attention to detail
·         Willingness to learn new and innovative automotive technologies
·         Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
·         Perform detailed daily record keeping and reporting
·         Effectively handle multiple priorities, organize workload, and meet deadlines
·         Work in a team-based environment and achieve common goal
·         Dealer Management System(s), Outlook, and MS Office
·         Retail automotive service experience, preferred
·         Must have and maintain a valid driver’s license and an acceptable and safe driving record
·         Must have two years of driving experience
Must be of legal age to operate a motor vehicle and maintain a valid driver’s license and an acceptable and safe driving record