Service Advisor – Eden Prairie, MN

Tesla

Service
Advisor
 

  

Responsibilities: 

·        
Answer Phone Calls,
Emails and Drive In’s to address any customer concern with the highest level of
response and attention 

·        
Return missed phone
calls, email in no less than 5 minutes 

·        
Determine if
technical solution can be resolved over the phone; escalate immediately to Shop
Foreman / Service Manager to provide immediate attention 

·        
Accurately record
issues and data into Dealer Management System. Attention to detail critical 

·        
Conduct Transactions
w/ system; walk customer through correction and provide summary 

·        
Communicate estimated
completion time, regular updates and follow through on each customer vehicle 

·        
Coordinate the detail
of every vehicle prior to delivery 

·        
Coordinate the
delivery time or pick up with each customer 

·        
Follow up with
Customer on services provided; ensure they are satisfied with the work
performed 

Requirements: 

·        
Knowledge of methods,
techniques, parts, tools and materials used in the maintenance and repair of
vehicles 

·        
Experience in
operational use and maintenance of a wide variety of hand power tools, shop
tools, and automotive and electrical test equipment 

·        
Understanding of
basic automotive techniques related to repair and servicing of automobiles 

·        
Ability to follow
oral and written instructions with attention to detail 

·        
Willingness to learn
new and innovative automotive technologies 

·        
Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work to include the public 

·        
Perform detailed
daily record keeping and reporting 

·        
Effectively handle
multiple priorities, organize workload, and meet deadlines 

·        
Work in a team-based
environment and achieve common goal 

·        
High School diploma
or equivalent 

·        
Dealer Management
System(s), Outlook, and MS Office  

·        
Associate Degree or
certificate in Automotive Technology, preferred 

·        
Retail automotive
service experience, preferred 

·        
Must be at least 18
years of age 

·        
Must have and maintain
a valid driver’s license and an acceptable and safe driving record