Service Advisor – Eden Prairie, MN





Answer Phone Calls,
Emails and Drive In’s to address any customer concern with the highest level of
response and attention 

Return missed phone
calls, email in no less than 5 minutes 

Determine if
technical solution can be resolved over the phone; escalate immediately to Shop
Foreman / Service Manager to provide immediate attention 

Accurately record
issues and data into Dealer Management System. Attention to detail critical 

Conduct Transactions
w/ system; walk customer through correction and provide summary 

Communicate estimated
completion time, regular updates and follow through on each customer vehicle 

Coordinate the detail
of every vehicle prior to delivery 

Coordinate the
delivery time or pick up with each customer 

Follow up with
Customer on services provided; ensure they are satisfied with the work


Knowledge of methods,
techniques, parts, tools and materials used in the maintenance and repair of

Experience in
operational use and maintenance of a wide variety of hand power tools, shop
tools, and automotive and electrical test equipment 

Understanding of
basic automotive techniques related to repair and servicing of automobiles 

Ability to follow
oral and written instructions with attention to detail 

Willingness to learn
new and innovative automotive technologies 

Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work to include the public 

Perform detailed
daily record keeping and reporting 

Effectively handle
multiple priorities, organize workload, and meet deadlines 

Work in a team-based
environment and achieve common goal 

High School diploma
or equivalent 

Dealer Management
System(s), Outlook, and MS Office  

Associate Degree or
certificate in Automotive Technology, preferred 

Retail automotive
service experience, preferred 

Must be at least 18
years of age 

Must have and maintain
a valid driver’s license and an acceptable and safe driving record