Service Advisor – Charlotte, NC

Tesla

Service
Advisor

The
Role

Tesla Motors is looking for an experienced Service Advisor to
work on one of the most progressive vehicle brands in the world. This position
requires a high-level customer and employee interaction, so the ideal
candidate will not only possess the technical acumen, but also the ability to
provide a strong level of customer service.  If you are interested in
becoming a part of a world-class service team supporting the latest EV
technology, we are interested in hearing from you. 

Responsibilities

·        
Answer Phone Calls, Emails and Drive
In’s to address any customer concern with the highest level of response and
attention

·        
Return missed phone calls, email in no
less than 5 minutes

·        
Determine if technical solution can be
resolved over the phone; escalate immediately to Shop Foreman / Service Manager
to provide immediate attention

·        
Accurately record issues and data into
Dealer Management System. Attention to detail critical

·        
Conduct Transactions w/ system; walk
customer through correction and provide summary

·        
Communicate estimated completion time,
regular updates and follow through on each customer vehicle

·        
Coordinate the detail of every vehicle
prior to delivery

·        
Coordinate the delivery time or pick up
with each customer

·        
Follow up with Customer on services
provided; ensure they are satisfied with the work performed

Requirements

·        
Knowledge of methods, techniques, parts, tools and
materials used in the maintenance and repair of vehicles

·        
Experience in operational use and maintenance of a wide
variety of hand power tools, shop tools, and automotive and electrical test
equipment

·        
Understanding of basic automotive techniques related to
repair and servicing of automobiles

·        
Ability to follow oral and written instructions with
attention to detail

·        
Willingness to learn new and innovative automotive
technologies

·        
Ability to establish and maintain cooperative working
relationships with those contacted in the course of work to include the public

·        
Perform detailed daily record keeping and reporting

·        
Effectively handle multiple priorities, organize workload,
and meet deadlines

·        
Work in a team-based environment and achieve common goal

·        
High School diploma or equivalent

·        
Dealer Management System(s), Outlook, and MS Office

·        
Associate Degree or certificate in Automotive Technology,
preferred

·        
Retail automotive service experience, preferred

·        
Must have and maintain a valid driver’s license and an
acceptable and safe driving record

·        
Must have two years of driving experience

Employee Benefits

·        
Full benefits from day 1 for you and your eligible dependents

·        
Aetna PPO and HSA plans (including infertility
and transgender coverage)

·        
2 medical plan choices with $0 paycheck
contribution

·        
Vision & dental plans (including orthodontic
coverage)

·        
Healthcare and Dependent Care Flexible Spending
Accounts

·        
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA

·        
Company paid Life, AD&D, short-term and
long-term disability

·        
401(k) match, Employee Stock Purchase Plans, and
other financial benefits

·        
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays

·        
Back-up childcare and employee discounts

·        
Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance

·        
Voluntary Identity Theft and Legal Services
plans

·        
Adoption and surrogacy benefits