Senior Technical Product Analyst

Tesla

Responsibilities

Tesla is seeking a highly motivated and organized Technical Product Analyst to join their Service Programs Team. The Service Automation Technical Product Analyst will be responsible for managing the entire lifecycle of service automation initiatives from inception to implementation.

The Service Programs team is in place to provide revolutionary service to our customers, and our automation efforts are a core pillar of that vision. We focus on understanding how to connect a customer’s concern with the appropriate resolution, and partner with our IT, vehicle firmware and service engineering teams to execute on that automation.

This role will ensure the success of new initiatives by partnering with service and customer support business stakeholders, Tesla leadership and various engineering teams to develop and meet all necessary requirements and drive adoption in the field upon completion. It is also expected that the Technical Project Manager role will learn and execute the work itself when necessary.

Requirements

  • Experience in the automotive service industry, customer service focus is a plus.
  • Ability to understand and communicate needs of all stakeholders including technical teams to ensure all needs are met.
  • Ability to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges.
  • Maintain highly organized project plans and prepare presentations for varying audiences
  • Able to understand and use Python, Tableau, SQL.
  • Excellent leadership, communication, and interpersonal skills with a high degree of professionalism
  • Excellent presentation skills
  • Proactive and assertive leadership abilities and keen decision making skills.
  • Ability to use Python to run scripts and create data modelling for future products, projects & programs
  • Identify, process, and clean data from disparate sources using SQL to identify key trends, issues, and opportunities

Employee Benefits

  • Full benefits from day 1 for you and your eligible
    dependents
  • Medical plan options for Kaiser, Aetna PPO and HSA
    (including infertility and transgender coverage)
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Company Paid HSA Contribution when enrolled in the High
    Deductible Medical Plan with HSA
  • Company paid Life, AD&D, short-term and long-term
    disability
  • 401(k) match, Employee Stock Purchase Plans, and other
    financial benefits
  • Employee Assistance Program, Sick and Vacation time (Flex
    Time for salary positions), and Paid Holidays
  • Back-up childcare and employee discounts
  • Voluntary plans such as critical illness, hospital
    indemnity, accident insurance, and pet insurance
  • Voluntary Identity Theft and Legal Services plans
  • Adoption and surrogacy benefits