Senior Program Manager, Service Campaigns and Compliance

Tesla

Responsibilities

Tesla, Inc. is seeking a Service Campaign Specialist to join the Service Campaigns & Compliance team focused primarily on North America Service Operations, but also supporting global processes and system improvement efforts. 

In this role, you will work with key teams across Tesla to launch business-critical service campaigns and ensure our customers have the best ownership experience possible.  The Service Campaign Specialist will coordinate several workflows to define, develop, and communicate the repair solution for Service teams. 

This position requires a strong understanding of business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal.  The Service Campaign Specialist will need to be able to keep the “big picture” in mind while addressing the unique operational challenges we face

Requirements

  • 3-5 years of project/program management experience and/or 5+ years of professional experience
  • Proven ability to work creatively and analytically to solve problems
  • Excellent leadership, communication, and interpersonal skills with a high degree of professionalism
  • Experience in cross-functional project management, and proven ability to drive projects to successful conclusion
  • Ability to establish and maintain cooperative working relationships with internal and external partners
  • Able to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoys challenges
  • Ability to deliver results through influence without authority
  • Highly organized, with good time management skills
  • Acute attention to detail
  • Sense of urgency

Preferred

  • MBA
  • Experience in management consulting or fast-paced technology company
  • Experience in the automotive, engineering, or technology industries

Employee Benefits:

  • Full benefits from day 1 for you and your eligible dependents
  • Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage)
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k) match, Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • Back-up childcare and employee discounts
  • Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
  • Voluntary Identity Theft and Legal Services plans
  • Adoption and surrogacy benefit