Responsibilities

En tant que leader, vous êtes un membre performant et énergique de l’équipe de direction sur votre marché. Vous rendez compte au Responsable régional et êtes responsable de l’exécution parfaite de votre site en atteignant tous les objectifs. Vous avez fait preuve d’une aptitude et d’un penchant pour le développement et l’accompagnement des personnes afin qu’elles excellent dans leur travail. Vous êtes un leader de proximité qui s’implique dans les activités quotidiennes de votre équipe, les opérations du magasin et les relations avec les clients. Vous aurez à relever le défi de soutenir votre équipe par la formation, l’encadrement, la motivation et l’analyse des performances de vente. Vous avez l’œil pour les détails opérationnels et les compétences nécessaires pour apporter des changements et des améliorations à l’équipe. Vous pouvez travailler de manière indépendante, mais en étroite collaboration avec votre hiérarchie.

Requirements

• Excellentes performances de vente et bonne compréhension de l’activité et des produits
• Expérience de l’encadrement et du mentorat dans le domaine des ventes ou des opérations
• Connaissance approfondie des processus de vente et capacité à inciter les employés à dépasser les objectifs
• Fortes compétences organisationnelles
• Vous n’avez pas peur de remettre en question et de prendre les devants
• Capacité à influencer les parties prenantes et les pairs
• Excellentes compétences en communication en anglais et dans la langue locale
• Confiance dans l’apprentissage et l’adaptation à de multiples technologies
• Passionné par la mission de Tesla
• Permis de conduire valide

——————————————————————————————

The Role

As the Store Supervisor,
you are a high-performing, energetic member of the leadership team in your
market, reporting to the Area Sales Manager in your country, and
responsible for flawless execution of your location hitting all
targets. You have shown an aptitude and bias towards developing
and guiding people to excel in their jobs. You are a front
line leader that gets involved in the day-to-day activities of
your team, store operations, and dealing with customers. You will be
challenged to support your team through training, coaching, motivating and analyzing
sales performance. You have a keen eye for operational details and
the skills to drive changes and improvements in the team. You can operate
independently, but in close cooperation with the Sales and
Delivery leadership in your country.  

Responsibilities

Business Performance & Health

• Partner
  with Area Sales Manager to communicate and execute the vision, business
  needs, and strategies at your location
• Display a
  hands-on approach by consistently coaching, training and developing Tesla
  Advisors at your location
• Participate
  in and/or lead all sales, delivery and personnel activities under
  supervision of the Sales and Delivery Leadership in your market
• Analyze
  data and collaborate with Area Sales Manager to track and manage progress
• Maintain
  operational overview and translate business needs to actions on the floor
• Constantly
  search for improvement. Provide a hands-on perspective to challenge and
  give input to the Area Sales Manager on their strategic and staff-related
  decisions.
• Participate
  in all delivery related activities when and as needed
• Champion
  change management in your store and local market
• Ensure
  your team is set up to execute on its key sales objectives, including but
  not limited to the creation of sales opportunities, scheduling test
  drives, maintaining a healthy/current pipeline with frequent follow-ups,
  and driving new orders and all other pre-delivery activities to enable
  smooth deliveries and high CSAT scores
• Demonstrate
  ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand
Management

• Responsible
  for ensuring all employees provide a best in class customer experience for
  every customer
• Ensure
  all employees align with Tesla’s Dress Code and Grooming Guidelines
• Partner
  with Area Sales Manager and operations team on any key events or demand
  generation activities as needed
• Manage
  customer escalations quickly and effectively
• Empower
  and guide employees through challenging customer concerns, to make
  decisions in the customers’ best interest while also supporting Tesla’s
  mission
• Demonstrate
  mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure
  facility maintenance and showroom presentation adhere to the brand
  standard
• Control
  store expenses continually striving to reduce costs

Employee Engagement &
Development

• Observe,
  review and continuously provide feedback on employee performance
• Coach and
  mentor staff, introduce best practices and enable inclusion and team
  culture
• Provide
  robust feedback and input on the performance of Tesla Advisors in your
  market to your Area Sales Manager to ensure growth on the team
• Support,
  implement and provide follow-up for all training
• Assist
  with recruitment activities as needed
• Ensure
  all employees adhere to Tesla policies and procedures
• Escalate
  all people issues to Area Sales Manager in a timely and effective manner

Requirements

• Strong
  sales performance and understanding of the business and products
• Track
  record of coaching and mentoring sales or operational roles
• In-depth
  knowledge of sales processes and ability to drive employees to exceed
  targets 
• Strong organizational skills
• Unafraid
  to question and take lead
• Ability
  to influence stakeholders and peers
• Excellent
  communication skills in English and local language
• Confident
  in learning and adapting to multiple technologies
• Passionate about Tesla’s mission
• Valid driver’s license