Project Manager, Training (Sales Service and Delivery)

Tesla

  • Full Time

The Role 

The Project Manager, Training will oversee project management for training initiatives within Tesla Sales, Service, Delivery and Collision business units. This individual will leverage their continuous improvement mindset to ensure training operations are clearly defined through standard operating procedures, projects are documented and tracked, and the team is working efficiently.  They will use their experience with training operations, industry best practices, and strong project management background to ensure projects are delivered on time and at or under budget.  

 

Responsibilities 

  • Collaborate with team to establish and scale project management practices across Sales, Service, Delivery, and Collision training across multiple geographies (NAM, EMEA, APAC) 

  • Champion the ADDIE process and build efficiencies across training functions and multiple lines of business 

  • Support workflow management, role governance, issue structure/metadata, and other functions within JIRA – Tesla’s project management tool 

  • Manage and drive strategic and process focused initiatives that support the training infrastructure 

  • Support efforts to secure buy-in and alignment throughout all stages of the ADDIE process 

  • Ensure projects adhere to defined scope, budget, schedule, and other project boundaries 

  • Manage project risks, develop contingency plans, and actively communicate updates and changes to all relevant stakeholders 

  • Keep project management tool updated and leverage to provide visibility of strategy, timelines, communication, training, and success metrics 

  • Build and maintain project management dashboards and roadmaps relevant to various levels of leadership and key stakeholders 

  • Track project progress and follow-up with accountable parties 

  • Identify project/initiative KPIs and track progress to gauge effectiveness of development practices 

  • Gather feedback and develop process improvement recommendations for optimal training outcomes 

  • Identify project management industry resources and emerging trends for ongoing consideration to push new thinking and approaches 

Attributes 

  • You work smart (not just hard), and know how to drive projects, meet deadlines and get things done. You have a bias for action and are proactive. 

  • You don’t sweat the small stuff, but also understand the importance of paying close attention to detail and being very precise. 

  • You have high emotional intelligence and know how to effectively communicate with stakeholders at all levels – from entry level associates to top executives. 

  • You are capable of working both autonomously and collaboratively, and you will be effective at juggling and prioritizing multiple competing tasks in a fast-paced, challenging environment. 

  • You are a quick and flexible learner: intellectually curious, open-minded, adaptable, comfortable with ambiguity and risk, and excited by dynamic change.  

  • You inspire trust, forge relationships quickly, and earn the confidence and cooperation of your business partners. 

  • You have high standards, integrity and ethics. 

 

Qualifications 

  • Bachelor’s degree in business, training, or a related field preferred 

  • Master’s Degree in business, training, or a related field preferred 

  • 3+ years’ experience in a project management role, preferably in the context of training 

  • Exposure to JIRA project management platform preferred  

  • Understanding of the ADDIE process and Kirkpatrick’s Levels of Learning Evaluation 

  • Compelling written and verbal communication skills 

  • Strong presentation skills to audiences comprised of all levels of leadership 

  • Highly motivated, self-starter able to work autonomously and drive the work they own forward effectively 

  • Ability to work in a fast paced, ambiguous environment managing multiple projects, priorities, and urgent issues simultaneously  

  • Skills in coaching, providing feedback, and motivating team members