Project Manager, Delivery Systems

Tesla

The Role

The Delivery Operations team ensures that Tesla continues to deliver the best possible customer and employee experience through the development of tools and processes that empower customers to self-serve and employees to operate efficiently in all scenarios. The Project Manager, Delivery Systems supports the North America Sales & Delivery Operations group. This team ensures that the rapidly expanding sales and delivery organization is scaling efficiently and supports the entire North America market. This dynamic role interprets the needs of the business, identifies optimal solutions to solve for these needs and then partners with our product teams to build the solutions. You exercise creative problem solving, identifying and resolving system bugs, managing escalations resulting from systemic breakdowns, and develop robust long-term solutions that drive our rapidly scaling delivery organization. In this role, you have a unique opportunity to be a steward for the NA Delivery organization and build relationships to benefit the growth of the business.

Responsibilities

  • Develop improved delivery tools and own roadmap timelines
  • Perform physical process reviews and time studies, host user interviews and feedback sessions
  • Stakeholder alignment reviews with business partners, market leaders, product managers and global partners
  • Fierce advocate for NA business needs with a keen eye on process simplification
  • Project requirements grooming, ticket creation, stage testing and post release testing
  • Draft and release project update and release notes, ensuring field has clear information
  • Act as the main point of contact for the field on delivery systems questions and concerns

Requirements

  • 2+ years relevant experience in project management (or) 2+ years’ experience in a Tesla customer-facing role
  • Bachelor’s degree in relevant field is required, Master’s degree is a plus or equivalent experience
  • Experience coordinating multiple projects in fast-paced environments with cross-functional teams
  • Highly energetic personality, with a flexible attitude towards critical tasks
  • Rigorous, detail-oriented, critical thinker who is performance-driven
  • Hardworking; willing to go way above and beyond in rapidly changing and ambiguous environments
  • Great problem-solving skills, and strong ability to take initiative and be proactive
  • Ability to execute in stressful and time critical circumstances
  • Advanced user of MS Excel with proficiency in Outlook, PowerPoint and Word
  • JIRA, Confluence and Data Analytics experience preferred