- Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression.
In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations.
The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.
- Bachelor’s degree or equivalent experience in a fast-paced customer facing role.
Positive and energetic phone skills, excellent listening skills, strong writing skills.
Extremely detail-oriented, organized, resourceful and able to adapt to shifting priorities.
Self-motivated and passionate with ability to work effectively in a highly automated and collaborative environment.
Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion.
Strong relationship management skills and the ability to explain complex technical concepts.
Proven track record to meet or exceed targets and goals.
Ability to function autonomously, working independent of a support staff, in a fast-paced environment
Must take initiative, not accepting the status-quo to resolve customer issues.
Be resourceful; identify and utilize all available options to achieve company targets.
Understand how decisions in one area impact other departments and operational goals.
Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution.
Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, and customer relationship management).
Must be comfortable with and eager to learn about complex technologies and business processes.
Enthusiastic and passionate about the energy industry and Tesla.
Be a good person, team member, and colleague. Represent Tesla with pride and integrity.
Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB).
Tesla believes in equal treatment and affirmative action and is committed to diversity in the workplace. All qualified applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, age, nationality, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Tesla is also committed to employing people with disabilities and making reasonable accommodations for them. Let your recruiter know if you need an adjustment at any point during the application process.
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