Parts Advisor – Sunnyvale, CA

Tesla

The Role

At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy.

As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.

Responsibilities

· Source parts from distribution centers and other service center locations and allocate them to vehicle service appointments

· Monitor inventory within the parts system, communicate parts updates and availability with relevant team members

· Review upcoming appointments and ensure they are properly prepared and documented in our system

· Prepare internal orders for shipment to other service center locations

· Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries

· Systematically receive, inspect, and put away stock and special-order parts

· Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies

· Proactively maintain automated inventory replenishment lists

· Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics

· Collaborate across organization and communicate parts updates and availability

· Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements

· Pick up and transport parts using van or forklift, engaging 3rd parties when necessary

· Additional responsibilities as assigned to meet business needs

Requirements

· Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

· Ability to thrive in a team-based environment and achieve common goals

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Great problem-solving skills, and strong ability to take initiative and be proactive

· Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services

· Able to communicate, read, and write effectively in the English language on all levels

· Proficient in MS Office

· Able to certify at Parts Advisors 1 and obtain Tesla forklift certification

· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable

Physical Requirements

· Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time

· Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.

· Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

Employee Benefits

· Full benefits from day 1 for you and your eligible dependents

· Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage)

· 2 medical plan choices with $0 paycheck contribution

· Vision & dental plans (including orthodontic coverage)

· Healthcare and Dependent Care Flexible Spending Accounts

· Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

· Company paid Life, AD&D, short-term and long-term disability

· 401(k) match, Employee Stock Purchase Plans, and other financial benefits

· Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

· Back-up childcare and employee discounts

· Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

· Voluntary Identity Theft and Legal Services plans

· Adoption and surrogacy benefits