Answer phone calls,
emails and drive-ins to address any customer concern with the highest level of
response and attention.
Return missed phone
calls and emails promptly – 5 minutes or less.
Receive stock, pick,
ship and transact materials inventory to support the needs of vehicle
parts transactions and data into Dealer Management System – attention to detail
w/ systems; walk customer through order and provide summary.
Escalate any issues
that need to be addressed to correct any inbound packaging issues from our
internal and external suppliers.
Maintain records of
time, expenses and materials.
parts ship and arrival time, including regular updates.
Follow up with
customer on parts order and ensure complete satisfaction with the order.
Perform other related
duties as assigned.
cleanliness of service center.
multiple priorities, organize workload, and meet deadlines.
Pick up and deliver
parts using full size van and 20ft trailer.
parts, tools and materials used in the maintenance and repair of
Understand in basic
automotive techniques related to repair and servicing of automobiles.
and servicing methods.
Process and Best Practice.
DMS Systems, SAP, MS
1-3 yrs experience in
the automotive industry, 2-5 years material service and distribution
Excellent oral and
written communication skills as well as the ability to follow instructions
Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work, including the public.
Maintain and perform
top level professional integrity and appearance as a parts advisor.
ASE Certification a
Degree or Certificate
from a University program in Automotive Technology a plus.
service experience a plus.