Parts Advisor – Fort Lauderdale, FL


The Role

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.  The role will require travel as needed and directed by management. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.


·         Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.

·         Return missed phone calls and emails promptly – 5 minutes or less.

·         Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

·         Accurately record parts transactions and data into Dealer Management System – attention to detail critical.

·         Conduct Transactions w/ systems; walk customer through order and provide summary.

·         Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.

·         Maintain records of time, expenses and materials.

·         Communicate estimated parts ship and arrival time, including regular updates.

·         Follow up with customer on parts order and ensure complete satisfaction with the order.

·         Perform other related duties as assigned.

·         Help maintain cleanliness of service center.

·         Effectively handle multiple priorities, organize workload, and meet deadlines.

·         Pick up and deliver parts using full size van and 20ft trailer.


·         Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

·         Understanding of basic automotive techniques related to repair and servicing of automobiles.

·         Experience in automotive equipment and servicing methods.

·         Dealer Business Process and Best Practice.

·         DMS Systems, SAP, MS Office Suite.

·         1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.

·         Excellent oral and written communication skills as well as the ability to follow instructions required.

·         Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

·         Maintain and perform top-level professional integrity and appearance as a parts advisor.

·         ASE Certification a plus.

·         Degree or Certificate from a University program in Automotive Technology a plus.

·         Dealer automotive service experience a plus.

 Must be of legal age to operate a motor vehicle and maintain a valid driver’s license and an acceptable and safe driving record