Parts
Advisor
Responsibilities
·
Answer phone calls,
emails and drive-ins to address any customer concern with the highest level of
response and attention.
·
Return missed phone
calls and emails promptly – 5 minutes or less.
·
Receive stock, pick,
ship and transact materials inventory to support the needs of vehicle
service.
·
Accurately record
parts transactions and data into Dealer Management System – attention to detail
critical.
·
Conduct Transactions
w/ systems; walk customer through order and provide summary.
·
Escalate any issues
that need to be addressed to correct any inbound packaging issues from our
internal and external suppliers.
·
Maintain records of
time, expenses and materials.
·
Communicate estimated
parts ship and arrival time, including regular updates.
·
Follow up with
customer on parts order and ensure complete satisfaction with the order.
·
Perform other related
duties as assigned.
·
Help maintain
cleanliness of service center.
·
Effectively handle
multiple priorities, organize workload, and meet deadlines.
·
Pick up and deliver
parts using full size van and 20ft trailer.
Requirements
·
Methods, techniques,
parts, tools and materials used in the maintenance and repair of
vehicles.
·
Understand in basic
automotive techniques related to repair and servicing of automobiles.
·
Automotive equipment
and servicing methods.
·
Dealer Business
Process and Best Practice.
·
DMS Systems, SAP, MS
Office Suite.
·
1-3 yrs experience in
the automotive industry, 2-5 years material service and distribution
experience.
·
Excellent oral and
written communication skills as well as the ability to follow instructions
required.
·
Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work, including the public.
·
Maintain and perform
top level professional integrity and appearance as a parts advisor.
·
ASE Certification a
plus.
·
Degree or Certificate
from a University program in Automotive Technology a plus.
·
Dealer automotive
service experience a plus.
