Parts Advisor – Eden Prairie, MN





Answer phone calls,
emails and drive-ins to address any customer concern with the highest level of
response and attention.  

Return missed phone
calls and emails promptly – 5 minutes or less.  

Receive stock, pick,
ship and transact materials inventory to support the needs of vehicle

Accurately record
parts transactions and data into Dealer Management System – attention to detail

Conduct Transactions
w/ systems; walk customer through order and provide summary.  

Escalate any issues
that need to be addressed to correct any inbound packaging issues from our
internal and external suppliers.  

Maintain records of
time, expenses and materials.  

Communicate estimated
parts ship and arrival time, including regular updates.  

Follow up with
customer on parts order and ensure complete satisfaction with the order.  

Perform other related
duties as assigned.  

Help maintain
cleanliness of service center.  

Effectively handle
multiple priorities, organize workload, and meet deadlines.  

Pick up and deliver
parts using full size van and 20ft trailer.  



Methods, techniques,
parts, tools and materials used in the maintenance and repair of

Understand in basic
automotive techniques related to repair and servicing of automobiles.  

Automotive equipment
and servicing methods.  

Dealer Business
Process and Best Practice.  

DMS Systems, SAP, MS
Office Suite.  

1-3 yrs experience in
the automotive industry, 2-5 years material service and distribution

Excellent oral and
written communication skills as well as the ability to follow instructions

Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work, including the public.  

Maintain and perform
top level professional integrity and appearance as a parts advisor.  

ASE Certification a

Degree or Certificate
from a University program in Automotive Technology a plus.  

Dealer automotive
service experience a plus.