Parts Advisor – Eden Prairie, MN

Tesla

Parts
Advisor 
 

  

Responsibilities  

·        
Answer phone calls,
emails and drive-ins to address any customer concern with the highest level of
response and attention.  

·        
Return missed phone
calls and emails promptly – 5 minutes or less.  

·        
Receive stock, pick,
ship and transact materials inventory to support the needs of vehicle
service.  

·        
Accurately record
parts transactions and data into Dealer Management System – attention to detail
critical.  

·        
Conduct Transactions
w/ systems; walk customer through order and provide summary.  

·        
Escalate any issues
that need to be addressed to correct any inbound packaging issues from our
internal and external suppliers.  

·        
Maintain records of
time, expenses and materials.  

·        
Communicate estimated
parts ship and arrival time, including regular updates.  

·        
Follow up with
customer on parts order and ensure complete satisfaction with the order.  

·        
Perform other related
duties as assigned.  

·        
Help maintain
cleanliness of service center.  

·        
Effectively handle
multiple priorities, organize workload, and meet deadlines.  

·        
Pick up and deliver
parts using full size van and 20ft trailer.  

  

Requirements  

·        
Methods, techniques,
parts, tools and materials used in the maintenance and repair of
vehicles.  

·        
Understand in basic
automotive techniques related to repair and servicing of automobiles.  

·        
Automotive equipment
and servicing methods.  

·        
Dealer Business
Process and Best Practice.  

·        
DMS Systems, SAP, MS
Office Suite.  

·        
1-3 yrs experience in
the automotive industry, 2-5 years material service and distribution
experience.  

·        
Excellent oral and
written communication skills as well as the ability to follow instructions
required.  

·        
Ability to establish
and maintain cooperative working relationships with those contacted in the
course of work, including the public.  

·        
Maintain and perform
top level professional integrity and appearance as a parts advisor.  

·        
ASE Certification a
plus.  

·        
Degree or Certificate
from a University program in Automotive Technology a plus.  

·        
Dealer automotive
service experience a plus.