Operations Manager

Tesla

  • Full Time

Responsibilities

  • The Operations Manager is responsible for delivering an exceptional experience to our customers, developing team members, and managing day-to-day vehicle
    delivery operations. Our managers must deliver excellent results and achieve
    goals quarter after quarter, month after month, on all aspects of customers,
    people, operations, and financials.

    The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.

    To succeed at Tesla, you must be energetic, highly organized, and hard working.
    You should have a passion for sustainable energy and the ability to create
    exceptional customer experiences. While individual contributions will be
    recognized, teamwork is essential to achieve the highest level of success. We
    will reward team players who help others succeed and empower the team around
    them.

Requirements

  • Bachelor’s degree
    2+ years of applicable experience
    with proven track record of meeting or exceeding goals in a service-focused
    industry; automotive expertise is not required
    Strong and proven experience leading
    field, technical repair or manufacturing teams in a fast-paced, technology
    driven environment with strong customer facing responsibilities
    Ability to problem solve, prioritize
    multiple projects and adhere to business-critical deadlines
    Excellent written and verbal
    communication skills
    Dedicated and ethical approach to
    Tesla standards
    Ability to develop collaborative
    relationships acting as a well-respected, trusted partner with whom others want
    to work
    Ability to work evening hours,
    weekends and holidays in a retail environment
    Valid driver’s license in the country
    in which you are applying, 2-year minimum driving record required with a clean
    driving history
    Ability to obtain appropriate state
    licensing, where applicable