Mobile Service Technician
Service Technicians are the leaders of our service teams in new markets and are
solely responsible for the effective and efficient day to day service operation
ensuring customer satisfaction is premium. In this role, you will be
responsible for delivering an impeccable service experience to each and every
Tesla customer while preparing Tesla Service teams to meet the needs of our
Model S, Model X, Model 3 customers and beyond. This role will be a hands on
technical role with wonderful opportunity for growth and development in our
Service team must deliver excellent results and achieve goals quarter
after quarter, month after month, on all aspects of customers, people,
operations, and financials.
- Customer focused: Our customers are changing the world, and it
is your responsibility to exceed their expectations of what a service
experience should be. We expect you to go above and beyond for our
customers. You will actively monitor customer service trends to make
necessary improvements, and assist your team in developing appropriate
standards and processes to continuously elevate the overall service
- People: Our
Mobile Service Technician will set the example. We expect you to put your
team’s success before your own, and actively involve yourself in your
team members’ growth and development. Your team will look to you to set
the standard for open communication, active problem solving, and a
positive work environment. We will look to you to build a team of top
talent and mentor the next generation of Tesla leaders. Our Leading
Technicians are the coaches of their teams – you must provide regular
coaching and feedback, and have a deep knowledge of your team’s strengths
and opportunities. You will be responsible for leading change and
inspiring your team every day.
- Operational excellence: As a Mobile Service Technician, you must
understand and own every aspect of your service center’s performance. You
will be responsible for driving continuous improvements to facilitate
exceptional team output and customer service. We expect you to champion
safety, efficiency, quality, and overall excellence in all of your
actions and decisions.
Service team acts in the best interest of Tesla at all times. You must
have a passion for our mission, our people, and our customers.
acumen is required – you must develop a knowledge of all Tesla products,
as well as Service systems, processes, and procedures.
- Educational experience: Qualified
motor mechanic, Diagnostic Technician and/or Master Technician.
- Factory Trained Master or
Diagnostic Technician Status/OEM Training.
- Knowledge of methods, techniques,
parts, tools and materials used in the maintenance and repair of vehicle
including testing, diagnosis, HVAC service, hydraulic, brakes, testing and
repair of electronic systems and modules.
- Knowledge of extensive skill and
experience using diagnostic scan tools, following diagnostics and operating
- Hybrid Experience a Bonus.
- Valid driver’s license and
- HVAC Licensing that meets local
- Good verbal English capabilities.
- Professional experience: Prior
leadership experience in a service-focused industry.
- Occasional travel will be
required both interstate and international.
- Be a leader and a team-player.
You will be required to be ‘hands on’ with Tesla vehicles particularly in
the initial stages of our development.
- Love to change the status quo and
work well in high-pressure situations. Exceptional prioritization and time
management skills are essential for success.
- Be strategic and proactive. You
must think and plan ahead to give your team the tools they need to be
- Be self-aware, flexible and
open-minded. You are in a startup environment championing and rolling out
local service efforts.
- Possess a rare combination of
analytical thinking, hands-on problem solving, and a customer-service
- Be an advocate for your customers
and your team. Your success depends on theirs.
Full benefits from day 1 for you and your eligible dependents
Aetna PPO and HSA plans (including infertility
and transgender coverage)
2 medical plan choices with $0 paycheck
Vision & dental plans (including orthodontic
Healthcare and Dependent Care Flexible Spending
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA
Company paid Life, AD&D, short-term and
401(k) match, Employee Stock Purchase Plans, and
other financial benefits
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays
Back-up childcare and employee discounts
Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance
Voluntary Identity Theft and Legal Services
Adoption and surrogacy benefits