Mobile Service Technician- Columbus, GA

Tesla

  • Full Time
The Role

At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Responsibilities
Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
Educate the customers on technical information and general usage of the vehicle
Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
Operate a variety of hand, power, and shop tools and maintain tools and equipment
Maintain records of time, expenses and materials
Support other service centers when needed
Work with a collaborative attitude and team spirit with your mobile team to achieve goals
Develop and maintain your own individual development plan, continuously developing your knowledge and skills
Requirements
Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps
Strong communication skills in English, and a local language, is essential
Ability to engage with customers on a technical level and a strong customer focused mindset
Passion for Tesla and serve as advocate and brand ambassador to our customers
Demonstrate a safety minded attitude and safe work practice
Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Be strategic and proactive. You must think and plan ahead
Valid Driver’s license
Compensation and Benefits:
Compensation ($20.88 – $31.32) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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