Mobile Service Technician – Bentonville, AR

Tesla

  • Full Time

Mobile Service Technician

The Role

Mobile
Service Technicians are the leaders of our service teams in new markets and are
solely responsible for the effective and efficient day to day service operation
ensuring customer satisfaction is premium. In this role, you will be
responsible for delivering an impeccable service experience to each and every
Tesla customer while preparing Tesla Service teams to meet the needs of our
Model S, Model X, Model 3 customers and beyond. This role will be a hands on
technical role with wonderful opportunity for growth and development in our
Service Center.

Responsibilities

  • Our
    Service team must deliver excellent results and achieve goals quarter
    after quarter, month after month, on all aspects of customers, people,
    operations, and financials.
    • Customer focused: Our customers are changing the world, and it
      is your responsibility to exceed their expectations of what a service
      experience should be. We expect you to go above and beyond for our
      customers. You will actively monitor customer service trends to make
      necessary improvements, and assist your team in developing appropriate
      standards and processes to continuously elevate the overall service
      experience.
    • People: Our
      Mobile Service Technician will set the example. We expect you to put your
      team’s success before your own, and actively involve yourself in your
      team members’ growth and development. Your team will look to you to set
      the standard for open communication, active problem solving, and a
      positive work environment. We will look to you to build a team of top
      talent and mentor the next generation of Tesla leaders. Our Leading
      Technicians are the coaches of their teams – you must provide regular
      coaching and feedback, and have a deep knowledge of your team’s strengths
      and opportunities. You will be responsible for leading change and
      inspiring your team every day.
    • Operational excellence: As a Mobile Service Technician, you must
      understand and own every aspect of your service center’s performance. You
      will be responsible for driving continuous improvements to facilitate
      exceptional team output and customer service. We expect you to champion
      safety, efficiency, quality, and overall excellence in all of your
      actions and decisions.
  • Our
    Service team acts in the best interest of Tesla at all times. You must
    have a passion for our mission, our people, and our customers.
  • Technical
    acumen is required – you must develop a knowledge of all Tesla products,
    as well as Service systems, processes, and procedures.

Requirements

  • Educational experience: Qualified
    motor mechanic, Diagnostic Technician and/or Master Technician.
  • Factory Trained Master or
    Diagnostic Technician Status/OEM Training.
  • Knowledge of methods, techniques,
    parts, tools and materials used in the maintenance and repair of vehicle
    including testing, diagnosis, HVAC service, hydraulic, brakes, testing and
    repair of electronic systems and modules.
  • Knowledge of extensive skill and
    experience using diagnostic scan tools, following diagnostics and operating
    scopes.
  • Hybrid Experience a Bonus.
  • Valid driver’s license and
    insurance required.
  • HVAC Licensing that meets local
    standards preferred.
  • Good verbal English capabilities.
  • Professional experience: Prior
    leadership experience in a service-focused industry.
  • Occasional travel will be
    required both interstate and international.

Attitude
& Approach

  • Be a leader and a team-player.
    You will be required to be ‘hands on’ with Tesla vehicles particularly in
    the initial stages of our development. 
  • Love to change the status quo and
    work well in high-pressure situations. Exceptional prioritization and time
    management skills are essential for success.
  • Be strategic and proactive. You
    must think and plan ahead to give your team the tools they need to be
    successful.
  • Be self-aware, flexible and
    open-minded. You are in a startup environment championing and rolling out
    local service efforts.
  • Possess a rare combination of
    analytical thinking, hands-on problem solving, and a customer-service
    mindset.
  • Be an advocate for your customers
    and your team. Your success depends on theirs.

Employee Benefits

·        
Full benefits from day 1 for you and your eligible dependents

·        
Aetna PPO and HSA plans (including infertility
and transgender coverage)

·        
2 medical plan choices with $0 paycheck
contribution

·        
Vision & dental plans (including orthodontic
coverage)

·        
Healthcare and Dependent Care Flexible Spending
Accounts

·        
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA

·        
Company paid Life, AD&D, short-term and
long-term disability

·        
401(k) match, Employee Stock Purchase Plans, and
other financial benefits

·        
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays

·        
Back-up childcare and employee discounts

·        
Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance

·        
Voluntary Identity Theft and Legal Services
plans

·        
Adoption and surrogacy benefits