Mobile Service Technician

The Role

Mobile
Service Technicians are the leaders of our service teams in new markets and are
solely responsible for the effective and efficient day to day service operation
ensuring customer satisfaction is premium. In this role, you will be
responsible for delivering an impeccable service experience to each and every
Tesla customer while preparing Tesla Service teams to meet the needs of our
Model S, Model X, Model 3 customers and beyond. This role will be a hands on
technical role with wonderful opportunity for growth and development in our
Service Center.

Responsibilities

• Our
  Service team must deliver excellent results and achieve goals quarter
  after quarter, month after month, on all aspects of customers, people,
  operations, and financials.
• Customer focused: Our customers are changing the world, and it
  is your responsibility to exceed their expectations of what a service
  experience should be. We expect you to go above and beyond for our
  customers. You will actively monitor customer service trends to make
  necessary improvements, and assist your team in developing appropriate
  standards and processes to continuously elevate the overall service
  experience.
• People: Our
  Mobile Service Technician will set the example. We expect you to put your
  team’s success before your own, and actively involve yourself in your
  team members’ growth and development. Your team will look to you to set
  the standard for open communication, active problem solving, and a
  positive work environment. We will look to you to build a team of top
  talent and mentor the next generation of Tesla leaders. Our Leading
  Technicians are the coaches of their teams – you must provide regular
  coaching and feedback, and have a deep knowledge of your team’s strengths
  and opportunities. You will be responsible for leading change and
  inspiring your team every day.
• Operational excellence: As a Mobile Service Technician, you must
  understand and own every aspect of your service center’s performance. You
  will be responsible for driving continuous improvements to facilitate
  exceptional team output and customer service. We expect you to champion
  safety, efficiency, quality, and overall excellence in all of your
  actions and decisions.
• Our
  Service team acts in the best interest of Tesla at all times. You must
  have a passion for our mission, our people, and our customers.
• Technical
  acumen is required – you must develop a knowledge of all Tesla products,
  as well as Service systems, processes, and procedures.

Requirements

• Educational experience: Qualified
  motor mechanic, Diagnostic Technician and/or Master Technician.
• Factory Trained Master or
  Diagnostic Technician Status/OEM Training.
• Knowledge of methods, techniques,
  parts, tools and materials used in the maintenance and repair of vehicle
  including testing, diagnosis, HVAC service, hydraulic, brakes, testing and
  repair of electronic systems and modules.
• Knowledge of extensive skill and
  experience using diagnostic scan tools, following diagnostics and operating
  scopes.
• Hybrid Experience a Bonus.
• Valid driver’s license and
  insurance required.
• HVAC Licensing that meets local
  standards preferred.
• Good verbal English capabilities.
• Professional experience: Prior
  leadership experience in a service-focused industry.
• Occasional travel will be
  required both interstate and international.

Attitude
& Approach

• Be a leader and a team-player.
  You will be required to be ‘hands on’ with Tesla vehicles particularly in
  the initial stages of our development. 
• Love to change the status quo and
  work well in high-pressure situations. Exceptional prioritization and time
  management skills are essential for success.
• Be strategic and proactive. You
  must think and plan ahead to give your team the tools they need to be
  successful.
• Be self-aware, flexible and
  open-minded. You are in a startup environment championing and rolling out
  local service efforts.
• Possess a rare combination of
  analytical thinking, hands-on problem solving, and a customer-service
  mindset.
• Be an advocate for your customers
  and your team. Your success depends on theirs.

Employee Benefits

·        
Full benefits from day 1 for you and your eligible dependents

·        
Aetna PPO and HSA plans (including infertility
and transgender coverage)

·        
2 medical plan choices with $0 paycheck
contribution

·        
Vision & dental plans (including orthodontic
coverage)

·        
Healthcare and Dependent Care Flexible Spending
Accounts

·        
Company Paid HSA Contribution when enrolled in
the High Deductible Medical Plan with HSA

·        
Company paid Life, AD&D, short-term and
long-term disability

·        
401(k) match, Employee Stock Purchase Plans, and
other financial benefits

·        
Employee Assistance Program, Sick and Vacation
time (Flex Time for salary positions), and Paid Holidays

·        
Back-up childcare and employee discounts

·        
Voluntary plans such as critical illness,
hospital indemnity, accident insurance, and pet insurance

·        
Voluntary Identity Theft and Legal Services
plans

·        
Adoption and surrogacy benefits