Manager, IT Operations



Tesla is seeking a Manager of Desktop Support to lead our growing team in Monterrey Mexico. The ideal candidate will have a strong working background in managing a large desktop infrastructure and/or centralized helpdesk support. The ideal candidate will have a solid understanding and experience in desktop technologies, emerging trends, and helpdesk management.


· Expert level knowledge of: 

· Enterprise imaging and desktop deployment technologies (preferably SCCM (System Center Configuration Manager) and JAMF) 

· Standard PCs, Powerful Workstations & Laptop hardware, and software troubleshooting
· Windows and OS X in a managed desktop environment. 

· Industry standard Mobile devices support 

· Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations 

· Good understanding of ITIL v3 standards 

· Familiarity with the IT vendor ecosystem is preferred 

· General understanding of server computing, networking, phone setup / support, storage, virtualization, and business applications 

· Medium to Large Enterprise IT environment support experience is preferred

· Must be willing to be onsite full-time at our Hawthorne location