Responsibilities
- Tesla is currently looking for a Tier 2 IT Help desk Technician to join our team. The IT Help Desk is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues that require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world.
Requirements
- Minimum of 5 years of experience in an IT Help Desk environment
- Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
- Strong attention to detail and ability to multi-task is preferred
- Experience with answering phone calls is preferred
- ITIL certification or basic understanding of ITIL methodology is preferred
