IT Operations Manager

Tesla

Responsibilities

  • Tesla is seeking a Manager of Desktop Support to lead our growing team. The ideal candidate will have a strong working background in managing a large desktop infrastructure and/or centralized helpdesk support. The ideal candidate will have a solid understanding and experience in desktop technologies, emerging trends, and helpdesk management.

Requirements

  • · Expert level knowledge of:
    · Enterprise imaging and desktop deployment technologies (preferably SCCM (System Center Configuration Manager) and JAMF)
    · Standard PCs, Powerful Workstations & Laptop hardware, and software troubleshooting
    · Windows and OS X in a managed desktop environment.
    · Industry standard Mobile devices support
    · Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations
    · Good understanding of ITIL v3 standards
    · Familiarity with the IT vendor ecosystem is preferred
    · General understanding of server computing, networking, phone setup / support, storage, virtualization, and business applications
    · Medium to Large Enterprise IT environment support experience is preferred