Instructor Trainee, Service (START – New York)

Tesla

  • Full Time

The Role

The
SSD Instructor Trainee role is a temporary
3-month assignment in the START/Service Training Team, reporting to Manager,
START Program. This is a Full-Time role working a minimum of 40 hours per week.

The SSD Instructor Trainee is responsible for supporting the lead instructor
on the day-to-day relationship with our local SSD leaders, all aspects of the
academic experience, and ensuring participants are effectively equipped and
managed to take their place as Service Technicians & Sale Associates in a
Tesla Center.

The SSD Instructor Trainee role requires someone with a strong
desire for leadership, teamwork, and people development. Individuals must be
creative, proactive, organized, flexible, results-oriented, and have a passion
for teaching others about electric vehicles. Must have outstanding
communication and organizational skills while demonstrating a positive and
professional demeanor.

Responsibilities (Technical Training & START)

  • Partner with START
    Instructors to identify, recruit, onboard, and train START program
    participants.
  • Assist instructors with
    managing up to 15 Service & START technicians with the highest level of
    professionalism to deliver the best quality Technical Training possible.
  • Apply learned teaching style to
    instructional course facilitation.
  • Make 5-6 recommendations for
    opportunities for growth in instruction or assignment.
  • Provide ongoing coaching and
    support to Service & START technicians as well as document coaching moments
    as an assistant.
  • Provide support as an
    administrative assistance: document feedback, input grades, assign homework.
  • Serve as functioning member of
    the Tesla SSD Training Organization.
  • Partner with Service Leads
    to validate skill and expertise of service employees.
  • Maintain expert knowledge of:
    methods, techniques, parts, tools, and materials used in the maintenance and
    repair of vehicles.
  • Maintain expert knowledge of
    problem solving and customer experience as applied within the Tesla Service
    environment.
  • Ensure that programs and
    processes are developed, assessed, communicated, and administered in compliance
    with Tesla’s objectives.
  • Manage the operations of the training
    location including, but not limited to: inventory vehicle maintenance and
    tooling/equipment maintenance, location set-up, scheduling, communications,
    safety, etc.

Requirements

  • Participants must be a
    minimum of an S3 service technician level. Mastery completions are preferred
    but not required.

Physical
Requirements

  • Ability
    to perform repetitious duties including: regularly lift up to 25 lbs., sit,
    bend and stand for long periods of time
  • Must
    be able to occasionally lift to 50 lbs., climb or balance, kneel or crouch, and
    reach to retrieve parts.
  • Specific
    vision abilities required include: ability to identify parts, operate systems,
    and identify potential safety hazards in the parts department