The Service team is seeking a Field Technical Trainer to facilitate
engaging technical content and upskill the capabilities of Service employees in
the country. This individual will take responsibility for ensuring their
Service country is equipped to deliver the best ownership experience the world
has ever seen for every Tesla owner. Key responsibilities include facilitating
hands-on technical training, mentoring and supporting of service coaches, and
partnering with Service Managers to close skill gaps and elevate the
performance of their teams.
Utilizing your skills in facilitation, automotive repair expertise,
and field support, paired with your passion for teaching and helping others,
you’ll get the opportunity to join Tesla at a time of rapid growth and
innovation of our service experience. Our company growth means that onboarding
new talent and raising the technical competency of existing teams is top
priority, and you’ll be a key team member to make this happen in your country.
In this role, you’ll have the support and partnership of not only the EMEA
Service Training team but a global partner network of learning professionals,
engineers, and field support specialists.
instructor-led, virtual technical training and assessments including skill
sign off for our exciting and new technicians up till senior technician
level on electric vehicles equipped with complex automotive and
electromechanical systems to enable employees to perform their role safely
and to Tesla’s standards.
- Able to manage
training facility needs, learning needs and required admin tasks (training
completions) including feedback to central team and service leadership
- Execution on
Trainings, Onboarding & Coaching
- Support local
apprentice programs as needed, including delivering training, supporting
apprentice mentors, reviewing and translating the central curriculum, and
cross-training partner schools where needed.
- Serve, coach
and mentor a network of Service Coaches within market and ensure
continuous process improvement.
- Maintain close
relationships with partner teams such as Field Technical Development (FTD)
and Fielt Technical Operations (FTO) on Training material for
facilitation, Cross training and Training needs direction
- Conduct field
training needs analysis with local management and leadership
performing automotive repair and strong demonstrated automotive system
diagnosis and repair procedure knowledge.
with electric vehicles preferred.
training and coaching experience strongly preferred.
- Ability to
travel all the time and has a valid driver’s license.
facilitation and interpersonal communication skills required.
flexible, confident, professional, and self-directed in a fast-paced
- Fluent in
German and English preferred
- Operations in
Central EMEA with focus on Germany