Field Technical Trainer – Service (m/f/d)

Tesla

  • Full Time

The role

The Service team is seeking a Field Technical Trainer to facilitate
engaging technical content and upskill the capabilities of Service employees in
the country. This individual will take responsibility for ensuring their
Service country is equipped to deliver the best ownership experience the world
has ever seen for every Tesla owner. Key responsibilities include facilitating
hands-on technical training, mentoring and supporting of service coaches, and
partnering with Service Managers to close skill gaps and elevate the
performance of their teams.

Utilizing your skills in facilitation, automotive repair expertise,
and field support, paired with your passion for teaching and helping others,
you’ll get the opportunity to join Tesla at a time of rapid growth and
innovation of our service experience. Our company growth means that onboarding
new talent and raising the technical competency of existing teams is top
priority, and you’ll be a key team member to make this happen in your country.
In this role, you’ll have the support and partnership of not only the EMEA
Service Training team but a global partner network of learning professionals,
engineers, and field support specialists.

Responsibilities

  • Facilitate
    instructor-led, virtual technical training and assessments including skill
    sign off for our exciting and new technicians up till senior technician
    level on electric vehicles equipped with complex automotive and
    electromechanical systems to enable employees to perform their role safely
    and to Tesla’s standards.
  • Able to manage
    training facility needs, learning needs and required admin tasks (training
    completions) including feedback to central team and service leadership
  • Execution on
    Trainings, Onboarding & Coaching
  • Support local
    apprentice programs as needed, including delivering training, supporting
    apprentice mentors, reviewing and translating the central curriculum, and
    cross-training partner schools where needed.
  • Serve, coach
    and mentor a network of Service Coaches within market and ensure
    continuous process improvement.
  • Maintain close
    relationships with partner teams such as Field Technical Development (FTD)
    and Fielt Technical Operations (FTO) on Training material for
    facilitation, Cross training and Training needs direction
  • Conduct field
    training needs analysis with local management and leadership

Requirements

  • Experience
    performing automotive repair and strong demonstrated automotive system
    diagnosis and repair procedure knowledge.
  • Experience
    with electric vehicles preferred.
  • Facilitation,
    training and coaching experience strongly preferred.
  • Ability to
    travel all the time and has a valid driver’s license.
  • Strong
    facilitation and interpersonal communication skills required.
  • Proactive,
    flexible, confident, professional, and self-directed in a fast-paced
    environment.
  • Fluent in
    German and English preferred
  • Operations in
    Central EMEA with focus on Germany