Field Service Engineer, Industrial Storage – Commissioning

Tesla

The Role 
The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries.  We use data collected from our highly connected systems to find problems before the customer does and to systematically eliminate the causes of downtime. The Industrial Storage team is seeking a Commissioning focused Product Engineer to lead the commissioning of large-scale battery energy storage systems.  You will work with a team of engineers, field service techs, and third parties to diagnose why the power converters, battery modules, digital control systems, heating, and cooling systems in Tesla’s industrial batteries occasionally malfunction.  Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring.  Ultimately, you will be responsible for bringing Tesla’s stationary batteries online and supporting commercial and utility scale customers in grid connected and microgrid applications.  To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely.  You should be comfortable working in the field, directing and working with field service technicians, and coordinating with multiple customer and construction stakeholders.  If you are a “maker” that loves to solve problems, this is the role for you. 
Responsibilities 
  • Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers. 
  • Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring 
  • Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode 
  • Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions 
  • Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate 
  • Provide support on escalated customer cases from around the world in order to minimize system downtime for Tesla’s customers. 
  • Explain the root cause and resolution of issues to commercial and utility customers as needed 
  • Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally. 
  • Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts 
Requirements 
  • BS in electrical engineering, computer engineering, or mechanical engineering with 1-3 years of experience (3-5 years for Senior role), or equivalent practical experience in product development, reliability engineering, failure analysis, systems test engineering, product quality, or service engineering 
  • Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems 
  • Prior experience troubleshooting electrical, system, firmware, or process failure modes 
  • Proven cross-functional leadership and collaborative skills 
  • Excellent oral and written communication skills 
  • An ability to prioritize and execute many tasks in parallel.  An excellent attention to detail and an ability to produce clear and concise written documents and diagrams. 
  • Ability to travel inside the region to support the commissioning of large scale battery energy storage systems 
Nice to Have Requirements 
  • Experience with battery systems and power systems 
  • Experience with utility scale power systems and grid operations 
  • Experience using Python or equivalent for data analysis on very large databases 
  • Knowledge of CAN Bus communication 
  • Experience with managing or maintaining equipment running Linux based applications 

Work travel is expected to be up to 75% for this role. This would include traveling to customer sites as well as our manufacturing and engineering facilities in the US.  

 
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Along with competitive pay, this position is eligible for benefits including:

  • As a full-time Tesla employee, you will receive full benefits from day 1 for you and your eligible dependents
  • Aetna PPO and HSA plans (including infertility and transgender coverage)
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k) match, Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • Back-up childcare and employee discounts
  • Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
  • Voluntary Identity Theft and Legal Services plans
  • Adoption and surrogacy benefits