Energy Customer Support Specialist (Italian Speaker)

Tesla

Responsibilities

Tesla is looking to hire talented
individuals to provide support for Tesla’s Energy product lines, this is mostly
the Powerwall but also Home Charging. Delivering exceptional customer service
by ensuring Tesla meets its obligations and commitments by responding to
customer and installer enquiries in an accurate and timely manner. The ideal
candidate will have technical acumen in addition to a track record of
remarkable customer service. If you are passionate and driven to exceed
customer expectations to ensure that every aspect of the Tesla experience is a
true pleasure, this may be the role for you. This position will partner closely
with all Tesla internal teams to proactively improve the owner and installer
experience for our rapidly growing customer base. Candidates must be able to
thrive in a high energy team environment managing multiple events at once. Your
core values should revolve around providing amazing service and exceeding
customer expectations, while having a calm and focused demeanor. Consideration
will also be given to candidates with applicable customer support skills and
experience gained away from the automotive industry especially those with
additional language skills, excellent communication skills, initiative and
relevant support environment experience.

Requirements

  • Fluent in written and spoken in English. In addition, you are fluent in Italian, Dutch and/or Spanish. 
  • Excellent written and oral communications skills;
  • Electrical or mechanical background related technical
    experience preferred gained in a renewable energy and battery background;
  • Excellent customer service skills;
  • Ability to prioritize effectively, handle shifting priorities
    and work effectively in a fast-movinh environment;
  • Flexible schedule and with potential for shift working to
    accommodate our customer & installer needs;
  • Experience using Customer Management Systems, and MS
    Office Suite;
  • Ability to follow oral and written instructions with
    attention to detail;
  • Establish and maintain positive, cooperative, working
    relationships;
  • Work in a team-based environment and achieve common goals;